Privacy policy
Last updated: August 17, 2026
Xellvo operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a convenient shopping experience (the "Services"). Xellvo is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:
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Contact details including your name, billing address, shipping address, phone number, and email address.
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Financial information including payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment-related information.
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Account information including your username, password, preferences, and settings if you create an account.
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Transaction information including products you view, add to your cart, purchase, return, exchange, cancel, or otherwise interact with.
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Communications with us including information you provide when contacting customer support or communicating with us.
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Device information including information about your device, browser, network connection, IP address, and other technical identifiers.
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Usage information including information about how and when you interact with or navigate our website and Services.
Personal Information Sources
We may collect personal information from the following sources:
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Directly from you, including when you create an account, place an order, communicate with us, or otherwise provide information through our Services.
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Automatically through the Services, including information collected from your device when you browse or use our website and through cookies and similar technologies.
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From our service providers, including technology, payment, analytics, customer support, fulfillment, and shipping providers that process information on our behalf.
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From our partners or other third parties, where permitted by applicable law.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:
Provide, Tailor, and Improve the Services
We use your personal information to provide our Services, process payments, fulfill orders, arrange shipping, facilitate returns or exchanges, manage customer accounts, communicate order information, remember preferences, and improve your shopping experience.
We may also use information about your interactions with our website to improve our products, Services, website functionality, and customer experience.
Marketing and Advertising
Where permitted by applicable law and consistent with your communication preferences, we may use your information to send marketing or promotional communications by email or other available channels.
We may also use information about your interactions with our website to help provide relevant advertising for our products and Services.
You may unsubscribe from promotional email communications by using the unsubscribe option provided in those communications.
Security and Fraud Prevention
We may use personal information to authenticate accounts, process payments securely, detect and prevent fraudulent or unauthorized activity, investigate potentially harmful activity, and protect our customers, business, website, and Services.
If you create an account, you are responsible for keeping your account credentials secure.
Communicating With You
We may use your personal information to respond to customer service requests, provide information about your orders, communicate regarding your account, and maintain our customer relationship.
Legal Reasons
We may use personal information to comply with applicable laws and regulations, respond to valid legal processes or governmental requests, enforce our terms and policies, investigate potential violations, and protect our rights, customers, and Services.
How We Disclose Personal Information
In certain circumstances, we may disclose personal information to third parties for legitimate business purposes and as described in this Privacy Policy.
These circumstances may include:
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Shopify, vendors, and service providers that perform services on our behalf, including payment processing, website technology, analytics, customer support, fulfillment, cloud storage, and shipping.
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Business and marketing partners that help us provide marketing and advertising services, where permitted by applicable law.
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Shipping and fulfillment providers when necessary to process and deliver your orders.
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Third parties when you direct or consent to disclosure, such as when you request a service that requires information to be shared.
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Our affiliates or business partners, where applicable.
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Business transactions or legal requirements, including a merger, acquisition, bankruptcy, legal proceeding, subpoena, court order, governmental request, or other legal obligation.
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Protection of rights and safety, when necessary to protect our business, customers, website, Services, or other persons.
Relationship With Shopify
The Services are hosted by Shopify, which collects and processes personal information relating to your access to and use of our store and Services.
Information you submit through our Services may be transmitted to and shared with Shopify and third-party service providers that may be located in countries other than where you reside, as necessary to provide and improve our Services.
Shopify may also process information relating to your interactions with our store in accordance with its own privacy policies and applicable laws.
Third-Party Websites and Links
Our Services may contain links to websites or online platforms operated by third parties.
If you follow a link to a website that is not affiliated with or controlled by Xellvo, you should review that website's privacy policy, security practices, and terms.
We are not responsible for the privacy, security, accuracy, completeness, or reliability of information provided by third-party websites or services.
Children's Data
Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.
If you are a parent or guardian and believe that a child has provided us with personal information, you may contact us using the contact information provided below and request that the information be reviewed and, where appropriate, deleted.
Security and Retention of Your Information
We take reasonable measures designed to protect personal information against unauthorized access, use, alteration, or disclosure.
However, no security measure is perfect or completely impenetrable, and we cannot guarantee absolute security.
How long we retain personal information depends on factors such as whether the information is necessary to maintain an account, process an order, provide Services, comply with legal obligations, resolve disputes, or enforce agreements and policies.
Your Rights and Choices
Depending on where you live and applicable law, you may have certain rights regarding your personal information.
These may include:
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Right to Access / Know: You may have the right to request access to personal information we maintain about you.
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Right to Delete: You may have the right to request deletion of personal information we maintain about you.
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Right to Correct: You may have the right to request correction of inaccurate personal information.
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Right of Portability: In certain circumstances, you may have the right to receive a copy of certain personal information.
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Right to Opt Out: Depending on applicable law, you may have the right to opt out of certain uses or disclosures of your personal information, including certain targeted advertising activities.
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Managing Communication Preferences: You may unsubscribe from promotional communications at any time by using the unsubscribe option provided in the communication.
Some rights may be subject to limitations or exceptions under applicable law.
You may exercise applicable rights by contacting us using the information provided below. We may need to verify your identity before processing certain requests.
Complaints
If you have concerns or complaints about how we process your personal information, please contact us using the contact information below.
Depending on where you live, you may also have the right to contact the appropriate privacy or data protection authority in your jurisdiction.
International Transfers
Your personal information may be transferred, stored, or processed outside the country in which you reside.
Where applicable, we use recognized legal mechanisms for international transfers of personal information in accordance with applicable privacy laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, or legal requirements.
When we make changes, we will update the "Last updated" date at the beginning of this Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.
Contact
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
Xellvo
Email: help@xellvo.com
Phone: (848) 227-4276
Address: 301 Blair Rd # 120, Avenel, NJ 07001, United States
Website: Xellvo