Payment Policy

Last updated: August 17, 2026

At Xellvo, we aim to provide a secure and transparent checkout experience. This Payment Policy explains how payments are processed when you purchase products through our online store.

How to Complete Your Payment

When you are ready to purchase a product, click the Proceed to Checkout button.

During checkout, you will see the total amount due for your order, including any applicable taxes and shipping charges.

You can then select an available payment method and provide the required billing and payment information to complete your purchase.

Accepted Payment Methods

Available payment methods may include:

• Visa

• Mastercard

• American Express

• Discover

• Shop Pay

• PayPal

• Apple Pay

• Google Pay

Available payment methods may vary depending on your device, browser, location, and payment provider.

Order Processing Time

Handling Time: 1–3 business days

Orders are generally processed within 1–3 business days after successful payment authorization.

Handling time refers to the time required to process an order before it is handed over to the shipping carrier.

Orders placed on weekends or U.S. holidays may begin processing on the next business day.

Processing may take longer in certain circumstances, including payment verification, product availability, or unexpected operational delays.

Shipping and Delivery Time

Transit Time: 5–10 business days

After an order has been processed and handed over to the shipping carrier, delivery generally takes approximately 5–10 business days within the United States.

Transit time refers to the time between the carrier receiving the package and delivery to the customer's address.

Estimated Total Delivery Time: 6–13 business days

The estimated total delivery time combines the 1–3 business day handling time and 5–10 business day transit time.

Delivery estimates may vary depending on the customer's location, carrier service, weather, holidays, and other circumstances outside our control.

The delivery estimates shown on our website are estimates and are not guaranteed delivery dates.

Once your order has been processed and shipped, tracking information will be provided when available.

Shipping Costs

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping costs and delivery information may vary depending on the destination and products included in the order.

Is My Payment Information Safe?

We take reasonable measures to protect payment and personal information during the checkout process.

Payments are processed through secure payment providers and Shopify's checkout infrastructure. Payment information may be securely transmitted to the applicable payment processor to authorize and complete your transaction.

We do not have access to your complete payment card number or security code after payment processing when this information is handled by the applicable payment provider.

For additional information about the collection and use of personal information, please review our Privacy Policy.

Payment Verification

To help protect customers and our business from unauthorized transactions, certain orders may be subject to additional verification.

We may contact you using the phone number, email address, or other contact information provided during checkout to confirm order or payment details.

Please make sure that your billing and contact information is accurate and complete.

If an order cannot be verified or is reasonably suspected to involve unauthorized or fraudulent activity, we may cancel or decline the order, subject to applicable law.

Payment Authorization and Order Acceptance

Submitting payment information does not necessarily mean that an order has been accepted.

Orders may be reviewed for product availability, payment authorization, pricing accuracy, fraud prevention, or other legitimate reasons before fulfillment.

If an order is canceled after payment has been processed, any applicable refund will be handled according to our Return and Refund Policy.

Order and Delivery Information

For accurate delivery estimates, customers should review the product page, checkout information, and applicable shipping policy before placing an order.

Our shipping information is intended to provide customers with a clear understanding of order processing and delivery timeframes.

Need Help?

If you have questions about payment, checkout, order processing, shipping, delivery, or your order, please contact us:

Xellvo
Email: help@xellvo.com
Phone: (848) 227-4276
Business Address: 301 Blair Rd # 120, Avenel, NJ 07001, United States