Terms of service

Welcome to Xellvo! The terms “we”, “us” and “our” refer to Xellvo. Xellvo operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a convenient shopping experience (the “Services”). Xellvo is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide to us is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity associated with your account. You may not transfer, sell, assign, or license your account to another person.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to provide accurate information about the products available through our store. Product images are provided for informational purposes, and colors or product appearance may vary depending on your device, screen, and settings.

Product specifications, availability, descriptions, sizing information, and other product information may change from time to time without notice.

Because footwear can vary by style, size, material, design, and intended use, customers are responsible for reviewing the product description, size information, and available specifications before placing an order.

We recommend reviewing the size information provided on the applicable product page before purchasing.

We reserve the right to discontinue products or limit quantities available for purchase.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase the products selected in your order. Xellvo reserves the right to accept or decline an order for any reason, including product availability, pricing errors, suspected fraudulent activity, or other circumstances.

An order is not accepted until we process and confirm the order.

We must receive and process your payment before your order can be accepted and fulfilled.

Please review your order carefully before submitting it. Once an order has been accepted or processed, we may be unable to accommodate cancellation requests.

If we do not accept, modify, or cancel an order, we will make reasonable efforts to notify you using the email address, billing address, or phone number provided when the order was placed.

Your purchases are subject to our Refund and Return Policy.

You represent and warrant that purchases made through our store are for personal or household use and are not intended for unauthorized commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts, promotions, and product availability are subject to change without notice.

The price charged for a product will generally be the price displayed at the time the order is placed and will be reflected in your order confirmation.

Applicable taxes, shipping charges, or other charges will be displayed during checkout where applicable.

We may offer promotions from time to time. Promotional offers may have separate terms and conditions. If the terms of a promotion conflict with these Terms, the specific promotion terms will apply to that promotion.

You agree to provide current, complete, and accurate purchase, payment, billing, and account information for all purchases made through our store.

You agree to promptly update your account information, including your email address and payment information, so that we can process transactions and contact you when necessary.

You represent and warrant that the payment information you provide is accurate, that you are authorized to use the payment method, and that all charges incurred by you will be honored by your payment provider.

SECTION 5 - SHIPPING AND DELIVERY

Shipping and delivery times displayed on our website are estimates unless otherwise stated.

We are not responsible for shipping or delivery delays caused by circumstances outside our reasonable control, including carrier delays, severe weather, natural disasters, service interruptions, or other unforeseen events.

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's procedures and tracking information.

Customers should ensure that the shipping address provided at checkout is complete and accurate.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to trademarks, brands, text, displays, images, graphics, product reviews, video, audio, website design, selection, and arrangement of content, are owned by Xellvo, its affiliates, licensors, or respective rights holders and may be protected by applicable intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial purposes.

You must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit material from our Services without prior written permission, except where permitted by applicable law.

Nothing in these Terms grants you a license or other rights to use any trademark, copyright, patent, or other intellectual property belonging to Xellvo, Shopify, or third parties.

All rights not expressly granted are reserved.

SECTION 7 - OPTIONAL TOOLS

You may be provided access to third-party tools or services as part of the Services.

We do not necessarily monitor or control third-party tools and are not responsible for their availability, functionality, or terms.

Third-party tools may be provided on an “as is” and “as available” basis.

Your use of optional third-party tools is at your own discretion and may be subject to the terms and policies of the relevant third-party provider.

We may introduce additional features, tools, or resources through the Services in the future. Any new features will also be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

Our Services may contain links to websites, services, or platforms operated by third parties.

We are not responsible for examining or evaluating third-party websites, services, content, products, or practices.

If you choose to access a third-party website or service, you do so at your own risk.

We are not responsible for any loss, damage, or other consequences resulting from your access to or use of third-party websites or services.

You should review the policies and terms of any third-party website before engaging in a transaction.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Xellvo is powered by Shopify, which enables us to provide the Services to you.

Sales and purchases made through our store are transactions between you and Xellvo.

Shopify provides the technology platform that allows us to operate our online store but is not responsible for the products we sell or our customer service, shipping, returns, or other aspects of transactions between you and Xellvo.

SECTION 10 - PRIVACY POLICY

Personal information collected through the Services is subject to our Privacy Policy.

By using our Services, you acknowledge that you have reviewed our Privacy Policy.

Because our store is hosted by Shopify, Shopify may collect and process certain information relating to your use of the Services in accordance with Shopify's applicable policies.

SECTION 11 - FEEDBACK

If you submit, upload, post, email, or otherwise transmit ideas, suggestions, reviews, feedback, proposals, or other content to us (“Feedback”), you grant Xellvo a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, distribute, and display that Feedback for purposes related to operating, improving, and promoting our Services, subject to applicable law.

You represent that you have the necessary rights to any Feedback you submit and that your Feedback does not violate the rights of any third party.

We may remove Feedback that we reasonably determine to be unlawful, abusive, offensive, defamatory, infringing, or otherwise inappropriate.

You are responsible for the accuracy and legality of any Feedback you submit.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping information, sizing information, or other content.

We reserve the right to correct errors, inaccuracies, or omissions and to update information at any time.

If an error affects an order, we may contact you regarding the issue and may cancel or modify the order where appropriate, subject to applicable law.

SECTION 13 - PROHIBITED USES

You may use the Services only for lawful purposes.

You may not use the Services:

  • For any unlawful or malicious purpose.

  • To violate applicable laws or regulations.

  • To infringe intellectual property rights.

  • To harass, abuse, threaten, defame, or harm others.

  • To submit false or misleading information.

  • To impersonate another person or business.

  • To distribute spam or unauthorized promotional material.

  • To upload viruses, malware, or other malicious code.

  • To interfere with or circumvent website security.

  • To collect or track personal information of others without authorization.

  • To reproduce, copy, resell, or exploit any portion of the Services without permission.

  • To use automated systems to scrape, crawl, or extract information from the website in a manner that violates these Terms.

We reserve the right to suspend or terminate access to the Services if we reasonably believe that these Terms have been violated.

SECTION 14 - TERMINATION

We may suspend or terminate your access to the Services when permitted by applicable law, including where you violate these Terms or engage in activity that may harm our Services, business, customers, or third parties.

You remain responsible for any amounts due up to the date of termination.

Provisions that by their nature should survive termination will continue to apply, including provisions relating to intellectual property, privacy, liability, indemnification, and dispute-related matters.

SECTION 15 - DISCLAIMER OF WARRANTIES

The information and Services provided through our website are made available for general informational and commercial purposes.

To the extent permitted by applicable law, we do not guarantee that the Services will always be uninterrupted, secure, error-free, or completely accurate.

Product information and specifications are provided based on information available to us and should be reviewed before purchase.

Nothing in these Terms excludes or limits any warranty, right, or protection that cannot legally be excluded or limited under applicable law.

SECTION 16 - LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Xellvo and its affiliates, service providers, contractors, and licensors will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Services or purchase of products.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

SECTION 17 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Xellvo, its affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from claims, damages, liabilities, losses, and reasonable expenses arising from your violation of these Terms, violation of applicable law, or misuse of the Services.

SECTION 18 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will continue in effect.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

These Terms, together with our other policies posted on the website, constitute the agreement between you and Xellvo regarding your use of the Services and supersede prior agreements or communications concerning the same subject matter.

SECTION 20 - ASSIGNMENT

You may not transfer or assign these Terms or your rights or obligations under them without our prior written consent.

We may assign or transfer these Terms and our rights and obligations where permitted by applicable law.

SECTION 21 - GOVERNING LAW

These Terms of Service shall be governed by applicable laws of the United States and the State of New Jersey, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any disputes shall be handled in courts having appropriate jurisdiction, subject to applicable law.

SECTION 22 - HEADINGS

The headings used in these Terms are included for convenience only and do not limit or otherwise affect the meaning or interpretation of these Terms.

SECTION 23 - CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms by posting revised Terms on our website.

We will update the effective or last-updated date when appropriate.

Your continued use of or access to the Services after revised Terms are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

SECTION 24 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to us using the contact information below.

Xellvo

Phone: (848) 227-4276

Email: help@xellvo.com

Address: 301 Blair Rd # 120, Avenel, NJ 07001, United States