Refund policy
Last updated: August 17, 2026
At Xellvo, we want to provide a straightforward and transparent return and refund process. This policy explains when you may request a return, how to start a return, and how refunds are processed.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be:
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In the same condition in which you received it
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Unused and unworn
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In its original packaging
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Accompanied by proof of purchase or your order information
For footwear, items that have been worn, used, damaged, modified, or returned without the original packaging may not be eligible for return unless the item is defective or we sent the wrong product.
How to Start a Return
To request a return, please contact us at:
Please include your order number and a brief description of the reason for your return.
Do not send an item back before contacting us and receiving return instructions. Returns sent without prior authorization may not be accepted.
If your return request is approved, we will provide instructions regarding where and how to send the item.
Return Address
Xellvo
301 Blair Rd # 120
Avenel, NJ 07001
United States
Return Shipping
Unless the return is due to a defective product, damaged item, incorrect item, or an error on our part, return shipping costs may be the responsibility of the customer.
If the return is due to an error on our part or an item arrives defective or damaged, please contact us before returning the product so we can review the issue and provide appropriate instructions.
Damaged, Defective, or Incorrect Items
Please inspect your order after receiving it.
If your item arrives damaged, defective, or you receive a product that does not match your order, please contact us as soon as possible at:
Please provide:
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Your order number
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A description of the issue
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Photos of the product and packaging when applicable
We will review the information and determine the appropriate resolution.
Exchanges
If you need a different size, color, style, or product, please contact us before returning your item.
In many cases, the fastest way to receive a different product is to return the eligible item according to our return process and place a new order for the replacement product.
For footwear, please carefully review the available size information before placing a replacement order.
Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved or declined.
If your refund is approved, the refund will be issued to your original payment method.
Please allow up to 10 business days for us to process an approved refund. After we issue the refund, your bank or payment provider may require additional time to post the funds to your account.
If you have not received your refund after the applicable processing period, please contact us at:
Non-Returnable Items
Certain items may not be eligible for return, including products that have been:
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Worn or used
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Damaged after delivery due to misuse
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Modified or altered
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Returned without prior authorization
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Returned without required original packaging where applicable
Defective, damaged, or incorrectly shipped products may be handled separately after review.
Contact Us
If you have questions about returns, refunds, exchanges, or damaged products, please contact us:
Xellvo
Email: help@xellvo.com
Phone: (848) 227-4276
Address: 301 Blair Rd # 120, Avenel, NJ 07001, United States